Terms and conditions for redeeming discount codes and value vouchers
Unless separately agreed, the following terms and conditions apply to the redemption of discount codes and value vouchers (GLOW gift vouchers):
1. discount vouchers
Each discount code can be used only once per purchase and per customer. Only one discount code can be used per order. The combination of different discount codes is not possible. Cash payment of discount codes is also not possible, as is any other offsetting of the value of a discount code.
The validity of the discount codes is limited. The discount codes lose their validity after the date stated on the discount code. Renewal is excluded.
1.3 Minimum order value
A minimum order value is always stated in the detailed information of the respective discount code. If the minimum order value is subsequently fallen short of due to the return of the respective item, we reserve the right to charge the difference between the order with discount code and the order without discount code.
1.4 Return of articles
If you make use of your right of withdrawal or if the goods are returned for any other reason, only the discounted purchase price will be refunded. There is no right to a refund of the discount code or to a new discount code.
1.5 Offsetting for several articles
If an order to which a discount code is applied consists of several items, the discounted amount shall be allocated to one or proportionally to several items in the event of a return.
1.6 Non-fulfillment of an order or delivery
In the event of non-fulfillment of the order or individual items to which the discount code applied, there is no right to a refund of the value of the discount code.
2. value vouchers (GLOW gift vouchers)
By purchasing or using a GLOW gift voucher, you accept our Terms and Conditions (T&C). GLOW gift certificates are available in both physical and digital form. There are no shipping charges when purchasing a digital GLOW gift certificate. The current version of the GTC will always be published here.
We accept all payment methods available in the GLOW Online Shop as means of payment for GLOW Gift Vouchers.
We will send the GLOW gift voucher with a 6-digit voucher code within 48 hours after receipt of your order or after receipt of payment as a digital PDF to the e-mail address you provided when placing your order. If you would like the gift certificate to be sent to a different e-mail address, please let us know immediately. You can then print out the GLOW gift voucher or send the PDF by e-mail. We assume no liability for spelling mistakes in the recipient's e-mail address. We are also not liable for loss, theft, misuse or delayed transmission (e.g. due to technical difficulties) of GLOW gift vouchers.
2.4 Redemption conditions
The minimum order value when redeeming a GLOW gift voucher is equal to the value of the voucher. The credit of the GLOW gift voucher can only be redeemed in full, i.e. as a total amount, when ordering online. A partial redemption or a distribution of the voucher amount to several online orders is not possible. If the credit of the GLOW gift voucher is not sufficient to pay for your purchase in full, you can pay the remaining amount with any other payment method accepted by us.
A maximum of one GLOW gift certificate can be redeemed per online order. GLOW gift certificates cannot be combined with other promotional gift certificates.
GLOW gift certificates are not applicable to shipping charges and can only be used to purchase merchandise and cannot be used to purchase additional gift certificates.
GLOW gift certificates or their balances cannot be paid out in cash, transferred for value, or offset against outstanding receivables. Resale of GLOW gift certificates is not permitted.
The gift voucher is transferable. The Seller may make payment with discharging effect to the respective holder redeeming the Gift Voucher in the Seller's online store. This does not apply if the Seller has knowledge or grossly negligent ignorance of the ineligibility, legal incapacity or lack of representative authority of the respective holder.
2.5 Purchase and validity
The GLOW gift vouchers are available in the GLOW Online Shop with a credit according to the following scale:
EUR 25,00 / EUR 50,00 / EUR 75,00 / EUR 100,00 / 125,00 / EUR 150,00 / EUR 175,00 / EUR 200,00 / EUR 225,00 / EUR 250
The GLOW gift certificate is valid for three years from the date of issue. The date of issue is noted on the GLOW gift voucher. After the expiration date, the GLOW Gift Certificate cannot be used for purchases or reactivated, nor can the remaining value be refunded.
All GLOW gift certificates are excluded from exchange.
If, upon return, the original invoice amount of your order minus shipping charges equals the value of the redeemed GLOW Gift Certificate, or if you return all items of an order to us, the corresponding GLOW Gift Certificate will be reactivated and you can use the coupon code again for your next order. Please note that the reactivation may take 24h after processing your return due to the system.
If the value of the returned merchandise exceeds the original invoice amount of your order minus shipping charges, the difference will be credited to your GLOW Gift Certificate and you can use it again on your next order. This remaining credit can again only be redeemed in full, i.e. as a total amount. A partial redemption or a distribution of the remaining credit to several online orders is not possible. Please note that the crediting of the remaining amount after processing your return may take 24 hours due to the system.
2.7 Non-fulfillment of an order or delivery
In case of non-fulfillment of the order or individual items to which the GLOW gift voucher was applied, there is no right to a refund.