In addition to the statutory right of withdrawal, we grant you a voluntary right of return for a total of 30 days from receipt of the goods. With this right of return, you can also withdraw from the contract after the 14-day cancellation period (see cancellation policy) by returning the goods within 30 days from the date of delivery or the date on which your package was ready for collection. A prerequisite for exercising the voluntary right of return is, however, that you return the goods complete, in their original condition, intact and without damage in the original sales packaging and with the original label.
Return within Germany
The return of goods within Germany is free of charge. For this purpose, please request a return label via email@example.com. Please make sure that you completely remove or paste over the original address label.
Return outside Germany
The customer bears the costs of a return from other countries.
You may use any postal service of your choice, but please remember to keep your proof of posting until we have processed your return. If you do not have a preferred postal service, feel free to choose DHL.
Important note for customers outside the European Union: For returns from outside the European Union, a completed customs declaration CN23 with the words "RETURNS WITH ORIGIN IN THE EU" and a copy of the invoice must be attached to the outside of the package - preferably in a transparent delivery note bag. If the customs declaration is not filled out correctly, a fee may be incurred, which will be deducted from your refund if applicable.
Note: If you paid with PayPal, you can activate PayPal's "Free Returns" service, which covers return shipping costs up to 25 Euros, up to twelve times a year for worldwide purchases. If you need assistance with this, please contact PayPal customer support. For more information, please visit https://www.paypal.com/de/webapps/mpp/refunded-returns.
A free exchange can only be made for the same item in a different size or color. Exchange for another item is not possible. The new item will be shipped to you as soon as we receive the item to be exchanged.
If you would like a different item, please place a new order through our online store.
For additional information, or if you have any further questions, please contact us at firstname.lastname@example.org or call us at +49 157 35157458, Monday to Saturday, 11:00 am to 6:00 pm CET (except public holidays).